Shipping & Returns

SHIPPING AND HANDLING

  • Shipping Charges: Shipping charges are calculated based on the current FedEx shipping rates shipping to the lower 48 states only! Hawaii and Alaska are not included in those prices. Orders sent to Hawaii, Alaska, or Overseas will require us to manually calculate the charge prior to the order being shipped. We will inform you of the charges and ask for your approval of such charges prior to shipment of your item in these cases.
  • Shipment by: Orders shipped by TBAtires.com will normally be sent by FedEx. Shipping requires a street address (no PO Box’s). It is possible that we may elect to ship by a carrier other than FedExshould we decide that an alternative method is preferrable. Shipping available to US and Overseas.
  • Delivery time: Most items ordered from TBAtires.com will be shipped within 48 hours unless backordered. In cases of backordered items, you will be informed of an expected shipping date. Delivery during the Christmas season may require additional shipping days.
  • Consolidated Shipments: Orders containing multiple items will be shipped together when possible.


REFUNDS AND EXCHANGES

  • Promptness and Packaging: All returns must be postmarked no latter than 15 days from the original customer shipping date. Returns and exchanges must be in new condition and include original packaging. Customers must ship all items in an appropriate shipping box or crate. TBAtires.com retains the right to refuse returns that don’t meet these requirements.
  • Return Authorization Number: A return authorization number is required for any return or exchange. Either email or call 1-800-261-3995 for a number.
  • Fees for Returns or Exchanges: A restocking or handling fee may be applicable in some cases. Please inquire about possible restocking/handling fees for your item prior to returning it to us.
  • Incorrect Item Received: No extra charge, of course! TBAtires.com will replace any incorrect item and pay the return shipping charges for any incorrect item that is our fault. TBAtires.com will reimburse customer the standard shipping rate only!
  • Warranty Exchanges: Items purchased from TBAtires.com carry the warranty granted by the product manufacturer. Please contact our Customer Service department by email or phone at 1-800-261-3995 for warranty information as it relates to your item(s).
  • Return/Exchange Shipping Address:
TBA Inc.
1281 Hammond Street
Bangor, Maine 04401
 
BACK-ORDERED ITEMS
  • Back-orders: If an item is backordered, TBAtires.com will notify you via e-mail or phone.
  • Shipments scheduled more than 30 days after the order date: TBAtires.com will notify you via e-mail and give you a cancellation option.
  • Filling Back-orders: Back-orders will be filled before new orders when the backordered items become available.